Bienvenido a Accredo

TRICARE Home Delivery, specialty pharmacy services provided by Accredo.

Accredo is an industry-leading specialty pharmacy available for TRICARE beneficiaries filling specialty medications. Accredo will help manage your care when you choose TRICARE Home Delivery.

With Accredo, you will have access to personalized care and support from pharmacists and nurses trained in your condition. Accredo services are available to you at no additional cost beyond your TRICARE cost-share.

Are you filling a specialty medication? Visit the TRICARE formulary search tool or view the specialty drug list to find out more information.

How to get started with Accredo:

For new prescriptions, you have two options:

Ask your doctor to send your prescription electronically to Accredo. Once your prescription is ready, a patient care advocate will call you to set up your patient profile and schedule delivery of your medication.
Call Accredo at 877-882-3324. A patient care advocate will work with you and your doctor to get a new prescription sent to Accredo.

For current prescriptions, you have two options:

Log in to your Express Scripts account to review all of your prescriptions. If you see active prescriptions in your dashboard that can be filled at Accredo, click on the button to provide your consent to move it to Accredo. Accredo will work with your doctor to take care of the rest.
You can also call 877-882-3324 and a patient care advocate will work with you and your doctor to get your prescription sent to Accredo.

¿Por qué elegir Accredo?

Beneficios clave de usar Accredo

If you choose to use Accredo as your new specialty pharmacy, you will receive the personalized care you deserve, including:

24/7 access to pharmacists and nurses specialty-trained in your condition.
Delivery of your medication on a day that works for you at no additional cost.
Manage your specialty medications on accredo.com – set refill reminders based on your communication preferences – call, text or email.

Clinical Support

Our clinical programs and specialty-trained clinical staff are part of what make Accredo different from other pharmacies you may have used in the past.

With Accredo, you can rely on specialty-trained clinical teams to be there when you need them. Our team of clinicians includes pharmacists, nurses and social workers. Dietitian support is also available for some conditions.
Accredo offers several comprehensive, condition-specific patient care management programs. Within these programs, our clinical team partners with patients and caregivers on their health journey to improve outcomes. You can expect our clinical team to reach out to you for periodic clinical evaluation, to address your questions, and to assist with any medication challenges you are experiencing. This clinical support is provided to you at no additional cost, and your participation is completely voluntary.

Para comenzar

¿Qué es Accredo?

Accredo is an accredited specialty pharmacy. Accredo serves patients with complex and chronic health conditions, including cancer, rheumatoid arthritis, bleeding disorders and multiple sclerosis. Specialty pharmacists and nurses trained in condition specific disease states and are available to provide an additional level of support to you and your family to help manage your medication therapy or medical condition. Learn more about some of the specialty conditions Accredo treats.

What is a specialty medication?

Specialty medications are typically used to treat complex and long-term conditions and usually have to be stored or handled in special ways. You may take specialty medications for conditions such as multiple sclerosis, rheumatoid arthritis, hepatitis C and cancer. Visit the TRICARE formulary search tool or view the specialty drug list to see if you are taking a specialty medication.

How does Accredo connect with Express Scripts?

Accredo provides specialty medication at TRICARE Home Delivery to beneficiaries that have historically been serviced by Express Scripts® Pharmacy.

If you are filling a specialty medication at Express Scripts® Pharmacy and you have refills, your prescription will be transferred to Accredo. You do not need to take action. A patient care advocate will still call you to schedule your delivery and review your prescription. You can also call Accredo for help understanding these changes.

¿Cómo comienzo a utilizar Accredo?

¿Cuánto tardaré en recibir mis medicamentos especializados?

El tiempo de espera de Accredo se basa en la fecha para la que se necesita el medicamento que establecemos con usted o su médico. En muchos casos, nuestro tiempo de espera para derivaciones de recetas nuevas es de 5 a 7 días corridos. Esto brinda entre 2 y 3 días para que un asistente del cuidado de pacientes trabaje con usted para coordinar el envío y la entrega. Por lo general, nuestro tiempo de espera para renovaciones es de 24 a 48 horas.

This may vary for TRICARE beneficiaries filling overseas. Call Accredo for assistance if you need your specialty medications delivered overseas.

Prescriptions and Refills

How to refill a prescription through Accredo

Once your prescription is ready for order scheduling, an Accredo patient care advocate will call you to schedule free delivery on a date that works for you. We will ship your medication with any special handling it may need, such as refrigeration
With each fill, you will be invited to discuss any updates to your medications or medical history, changes or questions you may have with an Accredo pharmacist or nurse, specialty trained in the medications and equipment you are using.
Debido a que su envío viene de una farmacia nueva, es posible que note cambios en el embalaje, las etiquetas de la receta y la documentación.

¿Cómo sé si mi medicamento está cubierto o si existe un equivalente genérico?

When should I contact Accredo?

To help us serve you safely and efficiently, contact us as soon as possible when:

You have questions or are having challenges taking your medication
You suspect a reaction to your medication or develop a new allergy
Any of your medications change or are discontinued
You have been hospitalized or a hospitalization is planned
There are changes in your overall health
You become pregnant, are planning pregnancy, or will be breastfeeding
Your address or phone number changes or you lose phone service
Your address changes due to relocation because of a natural disaster or other event
You are unavailable to receive your shipment
Your payment source changes

Mi medicamento necesita refrigeración. ¿Cómo se enviará por correo?

Accredo utiliza un embalaje especial y geles refrigerantes para el envío y la manipulación de los medicamentos recetados que requieren refrigeración. Estos procesos mantienen la temperatura dentro del rango aprobado en la etiqueta del producto. Accredo también realiza ajustes teniendo en cuenta las condiciones climáticas actuales y pronosticadas, así como el área de destino del paquete.

¿Puedo pedir que se envíe mi receta en 24 horas?

Herramientas digitales

How do I download the Accredo Mobile App?

Aplicación móvil de Accredo

Gestione sus medicamentos especializados en cualquier momento con la aplicación móvil de Accredo. Incluso, puede establecer recordatorios de dosis para ayudarlo a recordar que debe tomar el medicamento.

Escanee este código QR para descargar la aplicación de Accredo

Esta aplicación es para pacientes de Accredo. Debe tener un número de receta de Accredo para crear una cuenta.

How do I get started with texting?

Envíe “Start” a 877-222-7336

Inscribirse para recibir alertas por mensaje de texto es más fácil que nunca. Para comenzar con los mensajes de texto, necesitará:

Su número de teléfono
Fecha de nacimiento
El número de receta activa de Accredo

Nuestro programa de mensajes de texto con farmacias especializadas le permite recibir recordatorios cuando deba reponer sus medicamentos recetados, cuando reciba actualizaciones de pedidos de medicamentos y más, ¡todo mediante mensajes de texto! Con algunos medicamentos recetados elegibles, incluso puede solicitar la reposición de medicamentos recetados por mensaje de texto. Mantenerse al día con sus pedidos de medicamentos de especialidad nunca ha sido tan fácil.

Pagos

¿Cómo puedo averiguar cuánto cuesta mi medicamento?

The cost of your medication will always be reviewed with you during order scheduling. Accredo provides specialty pharmacy services for TRICARE Home Delivery and in some cases is able to fill drugs that are not available at TRICARE Home Delivery. This is because Accredo can operate as a mail order pharmacy and a retail pharmacy to ensure you have a seamless pharmacy experience. Depending on the drug you fill at Accredo, you may pay the home delivery copayment or the retail copayment. You can learn more about 2024 copayments at TRICARE Home Delivery and retail pharmacies here.

¿Cómo pago mis medicamentos especializados?

Puede pagar con tarjeta de débito o crédito (American Express, Discover, Mastercard o Visa), mediante débito en su cuenta corriente o a través de una cuenta de gastos flexible (flexible spending account, FSA). También puede enviar un cheque por correo postal a la siguiente dirección:

Accredo Health, Inc.
PO Box 954041
St. Louis, MO 63195

You may also pay for your specialty medications by logging into your Accredo web or app profile. If you need to sign up for an Accredo web or app profile, please click here.

¿Se aplica algún cargo adicional por envío y manipulación?