Preguntas frecuentes

Accredo is an accredited specialty pharmacy. Specialty pharmacies serve patients with complex and chronic health conditions, like cancer, rheumatoid arthritis, or multiple sclerosis. Our pharmacists and nurses are trained in condition-specific disease states to help you manage your medication therapy or medical condition. Learn more about some of the specialty conditions Accredo treats.

Specialty medications are used to treat complex and long-term conditions, like multiple sclerosis, rheumatoid arthritis, or hepatitis C. They often need to be handled or stored in special ways.

• If you have a new prescription, ask your doctor to send it to Accredo. Once it's ready, a patient care advocate will call you to schedule delivery.
• If you already have a prescription, log into your Express Scripts account and go to your medications. If you have an active prescription you can manage at Accredo, you'll see a button that will redirect you to the Accredo website.
• You may also call Accredo at 800-803-2523 to speak to a patient care advocate. Hawaii residents, please call 808-650-6488.

Accredo's turnaround time is based on the date we set with you or your doctor. Usually, it takes about five to seven days to get new medications. This allows two to three days for a patient care advocate to help you schedule your delivery.

Refills typically take 24 to 48 hours to get to you. Call Accredo if you need your medication delivered overseas.

If you already have an account, you have four options:

1. Refill your medication through the Accredo website or mobile app. Log in or create an account to get started. You can also set up refill reminders by email or text message.
2. You can call us at the number on your prescription label or at 800-803-2523. Hawaii residents, please call 808-650-6488.
3. If you're out of refills, your doctor can fax us a new prescription at 888-302-1028. Hawaii residents, please use this fax number: 808-650-6487.
4. If you need to refill your prescription but haven't connected with Accredo, call 800-803-2523. Hawaii residents, please call 808-650-6488.

We use specialized packaging and coolant packs to ship refrigerated medications. We also adjust our packaging for weather forecasts. This helps keep the medication in its approved temperature range.

Overnight delivery may be an option for emergency medication needs, but isn't guaranteed.

Accredo will do a thorough coverage check for you. If your medication isn't covered, we'll contact you to review your options.

Contact us as soon as possible when:

• You have questions about your medications
• You have challenges taking your medications
• You're having a reaction to your medication or have a new allergy
• Any of your medications change or are discontinued
• You've been hospitalized or a hospitalization is planned
• There are changes in your overall health
• You're pregnant or planning to be
• You're breastfeeding
• Your address or phone changes
• You've lost phone service
• Your address changes due to relocation or because of a natural disaster
• You're not available to receive your shipment
• Your payment method changes

You can speak to a patient care advocate at 800-803-2523. Hawaii residents, please call 808-650-6488.

Sí. For support, call 800-803-2523. Hawaii residents, please call 808-650-6488.

We also have separate phone numbers for specific conditions. Use these numbers if you need condition-specific help or after-hours assistance.

• Alpha-1 Antitrypsin Deficiency: 866-625-7421
• Bleeding Disorders: 866-712-5200
• Hereditary Angioedema: 866-820-4844
• Immune Deficiency: 866-820-4844
• Oncology: 877-732-3431
• Pulmonary Arterial Hypertension: 866-344-4874

Aplicación móvil de Accredo

Download the Accredo app from the Apple store or Google Play store. With the app, you can:

• Order refills of eligible medications
• Track orders/shipments
• Ver el historial de medicamentos
• Set dose reminders
• Pay balances
• Track symptoms

Imagen

Imagen

Text "Start" to 877-222-7336. You'll need:

• Su número de teléfono
• Fecha de nacimiento
• El número de receta activa de Accredo

You can also set up texting from your online Accredo account by going to Communication Preferences under your Accredo web or app profile.

Our specialty pharmacy texting program allows you to receive prescription refill reminders, medication order updates, and more all via text! For some eligible prescription medications, you can even order prescription refills by text.

Two-step verification makes your account more secure. It helps protect your personal and health data by asking for a verification code when you log in.

When you log in:

• Enter your username and password. You can also log in using your single sign-on connection, Face ID, or fingerprint recognition.
• We'll send a single-use code to your registered email or mobile phone number.
• Enter the code to log in.

You can update your email address or mobile phone number under Two-Step Verification in your Profile.

Two-step verification adds another layer of security to your account. We require it to log in to help keep your personal data safe.

After setting up two-step verification, you can change the email address or mobile phone number we send codes to. You can change this information on the Two-Step Verification page under your Profile.

If you can't access your email or text messages for the initial setup, call us at 866-725-2546.

Sí. You can change these settings on the Two-Step Verification page under your Profile.

Sí. This helps us make sure no one is trying to access your account without your consent.

If you're using a trusted device, like a personal computer or phone, you can choose to "remember your device" during the login process. This way, you won't have to enter a code each time you log in.

Your code may not be working because it's an older. Each time you restart the login process or request a new code, the previous codes become invalid. To make sure you're entering the most recent code, follow these steps- Delete all previous texts and emails from Accredo that have a two-step verification code.

• Wait 15 minutes.
• Log in again or use the "resend code button to get a new code.
• Keep the two-step verification page open in your browser while you wait for your code.

First, make sure you're entering the most recent code. Each time you restart the login process or request a new, the previous codes become invalid.

The code will expire after 15 minutes if it's sent by email. It'll expire after 5 minutes if it's sent by text. your code is arriving after these expiration times, call our support team at 866-725-2546.

If you requested a code by email, give it a few more minutes. Some email providers take longer than others to process emails. If it still doesn't show up:

• Check your Spam or Trash folders
• If it's not there, use the resend code link.
• If you don't get a new code after15 minutes, call our support team at 866-725-2546.

If you requested a code by text, give it 5 minutes for it to appear If you still haven't gotten the code after 5 minutes:

• Use the resend code link or choose to send your code by email.
• Once you've logged in, check to make sure your phone number is correct. You can manage your phone number under the Two-Step Verification page under your Profile.

If you still need help, call our support team at 866-725-2546.

Sí. During the call to schedule your first order, please provide your copay assistance information. You can also add this information to your Accredo web or mobile account under "Payment Methods" in your profile.

You can check for financial assistance programs using our Copay Assistance search tool. You can add your copay assistance information to the "Payment Methods" section in your Accredo web or app profile.

The cost will be shared with you during your order scheduling phone call.

No, there's no additional cost for delivery. We use national carriers, like USPS, to ensure safe, on-time delivery.

You can pay with a debit or credit card, your checking account, or through a flexible spending account (FSA). We accept these credit cards: American Express, Discover, MasterCard, or Visa.

You can pay for your medications through the Accredo app or website. You may also mail a check to:

Accredo Health, Inc.
PO Box 954041
St. Louis, MO 63195